Shipping Information
Adventure is calling! We're working hard to get your Highfive® gear shipped fast, so you're always ready for the next journey.
How much does the shipping cost?
| Order | Shipping Charges |
|---|---|
| Orders under $79.95 | $10 Standard Shipping |
| Orders over $79.95 | Free (Australia Only) |
| Express Shipping (Australia Post Express) | $20 |
| 27 - 32 in (69 - 81 cm) | M |
| 32 - 36 in (81 - 91 cm) | L |
| 36 - 42 in (91 - 107 cm) | XL |
When Will My Order Ship?
Orders are typically processed within 48 hours (Monday-Friday). Orders placed before 10 a.m. (AEST) will ship the same business day, while those placed after will ship the next or within 2 business days.
When Will My Order Arrive?
Highfive are not responsible for transit times as we use Australia Post for all shipping and are subject to their scheduling. However here is a guide to their estimated shipping times so you can know when to expect your package.
https://auspost.com.au/business/shipping/delivery-speeds-and-coverage
Once your order leaves Highfive® Australia, shipping costs are your responsibility. If an order is refused or canceled while in transit, both the outgoing and return shipping fees will apply.
🚨 Heads up! For any shipping updates or issues with your Highfive® delivery, you’ll need to reach out to Australia Post directly.
📦 Contact AusPost here: https://auspost.com.au/help-and-support
How Do I Track My Order?
Once your order ships, you'll receive an email with tracking details. Use the provided tracking number to follow your package on the carrier's website.
Do You Ship to P.O. BOX Addresses?
Yes, we ship to P.O Box addresses via Australia Post. Select the Economy Shipping option at checkout.
Do You Ship Internationally?
Currently, we do not offer international shipping.
What Are Your Shipping Holidays?
High Five does not ship on the following holidays. Shipping estimates will begin the next business day.
- New Year's Day
- Australia Day
- Good Friday
- Anzac Day
- Christmas (December 24th - 26th)
- Boxing Day
I Made a Mistake When Placing My Order. Can I Change It?
We process orders quickly, so once submitted, they cannot be changed. If needed, please refer to our return process or contact our customer support team for assistance.
