At Highfive® Pet Australia, we’re passionate about fostering exploration and deepening the bond between you and your canine companion. To support these adventures, we offer a diverse range of gear designed to enhance your experiences together. In doing so, we collect certain personal information to better serve our Australian customers. We are committed to handling this information with the utmost care, transparency, and respect.

Information We Collect

We may collect personal information directly from you or through automated technologies:

• Direct Collection: When you create an account, place an order, or interact with our customer support, you provide details such as your name, email address, phone number, and shipping information.
• Automated Collection: As you navigate our website, we may gather data like your IP address, browsing behaviour, and device information to enhance your user experience.

How We Use Your Information

Your information helps us:

• Process Orders: Ensuring timely and accurate delivery of your purchases.
• Improve Services: Analysing your preferences to refine our products and offerings.
• Communicate Updates: Sending you information about new products, special promotions, or important notices, only if you’ve opted in.
• Enhance Security: Protecting our website and users from fraudulent activities.

Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share data with trusted third parties to facilitate services such as payment processing, order fulfillment, and marketing. These partners are obligated to protect your information and use it solely for the services they provide on our behalf.

Your Choices and Rights

You have control over your personal information:

• Access and Update: Log into your account to review or modify your details.
• Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the message or contacting us directly.
• Account Deactivation: Reach out to our customer support if you wish to deactivate your account.

Security Measures

We implement industry-standard security protocols to protect your data from unauthorised access, alteration, or disclosure. While we strive to ensure absolute security, no method of transmission over the internet is entirely foolproof.

Cookies and Tracking Technologies

Our website uses cookies to personalize your experience and analyze site traffic. You can adjust your browser settings to refuse cookies; however, this may affect certain functionalities of our site.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

Name	Cookie Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, allowing pages to display more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency.
CUSTOMER	An encrypted version of your customer ID with the store.
CUSTOMER_AUTH	Indicates if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID.
EXTERNAL_NO_CACHE	A flag indicating whether caching is disabled or not.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have requested it.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

 

Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We recommend reviewing this page regularly to stay informed.

Contact Us

For any questions or concerns about your privacy, please contact us at:

HighFive Pet Australia

Email: [email protected]

Address: P.O. Box 188, Clarinda, VIC 3169, Australia

By engaging with our services, you acknowledge and agree to the practices outlined in this Privacy Policy.