We want you and your pup to love your HighFive gear! If you're not completely satisfied, you can return your order within 30 days of purchase for a refund. Just ensure the item is unworn, unused, and in its original packaging with the tags still attached.

Returns are only accepted for purchases made on our official website (highfivepet.com.au). If you bought your item elsewhere, please return it to the original place of purchase.

1. Check the condition – The item must be unused, with original packaging and tags.
2. Pack it up – Securely package the item to keep it in 'as new' condition and write up a brief reason explaining why it is returned.
3. Send it back – Mail your return to:HighFive Australia - Returns
   PO Box 188 Clarinda, VIC 3169

💡 Pro tip: We recommend using a trackable shipping method for peace of mind.

Once we receive your return, we'll process your refund to your original payment method. Please note that shipping costs are non-refundable.

Yes! To be eligible for a return, the item must be unused, unworn, and in its original condition. Unfortunately, we cannot accept returns if:

• 🚫 The item is soiled, damaged, or missing tags/packaging
• 🚫 It was purchased more than 30 days ago
• 🚫 It was not bought from highfivepet.com.au

If you’re unsure whether your item qualifies, feel free to reach out—we’re happy to help!

We don’t charge restocking fees, but return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method so your return arrives safely.

Once we receive your return and confirm it meets our policy, we’ll issue your refund to your original payment method.

We don’t offer direct exchanges, but we’ve made the process simple! Just:

1. Follow the return process for the item you’d like to exchange.
2. Place a new order for the correct item.

This ensures you get the right product as quickly as possible! 🚀

Once your return is received and inspected, we’ll process your refund. It may take up to 5 business days for the credit to appear in your account.

We’ll send you an email confirmation when your refund is processed. If you don’t see the funds in your account right away, don’t worry—some banks take up to two billing cycles to reflect the refund.

Oh no! We’re so sorry for the mix-up. 😢 We want to make it right!

If you received a defective or incorrect item, please contact us ASAP with your order number and a photo of the issue. We’ll work quickly to resolve the problem.

Your satisfaction (and your pup’s tail wags) mean the world to us! 🐶💙

At this time, we do not offer international shipping. We currently ship within Australia only.

Once your order ships, you’ll receive an email with tracking details. Use the provided tracking number to follow your package on Australia Post’s website.

For the latest updates on your shipment, visit: Australia Post Tracking

We offer the following shipping options within Australia:

📦 Standard Shipping:

• $10 for orders under $79.95
• FREE for orders over $79.95

🚀 Express Shipping (Australia Post Express):

• $20 flat rate

All orders are processed within 48 hours (Monday-Friday).

Oh no! We know how frustrating that can be. First, we recommend:

🔍 Checking around your delivery location – Sometimes packages are left in a safe place.
📬 Checking with neighbors or household members – Someone may have accepted it for you.
📦 Waiting 24 hours – Some deliveries may show as "delivered" before they actually arrive.

If your package is still missing, please contact Australia Post directly for further assistance: Australia Post Help

If you need additional support, feel free to reach out to us—we're happy to help! 😊

If your dog's measurement is between sizes, it's best to opt for the larger size. This ensures a comfortable fit without restricting movement. Additionally, all our harnesses come with adjustable straps, allowing you to customize the fit to your dog's unique shape.

To ensure the perfect fit for your dog's harness, measure thewidest part of your dog's rib cage—typically just behind the front legs. Use a flexible measuring tape to determine the girth. Once you have this measurement, refer to our sizing chart to select the appropriate harness size. If your dog falls between sizes, choose the larger size for a comfortable fit.

No worries! If your harness is unused, in its original packaging with tags attached, and purchased within the last 30 days, you can return it for a refund.

📦 How to return it:
1️⃣ Ensure the harness meets return conditions (unused, clean, and with tags).
2️⃣ Pack it securely to prevent damage during shipping.
3️⃣ Send it to:
Highfive Australia - Returns
PO Box 188 Clarinda, VIC 3169

💡 Pro tip: We recommend using a trackable shipping method. Please note that return shipping costs are non-refundable.

To find the perfect size:

Measure your dog’s girth (the widest part of their ribcage, just behind the front legs).

Check the sizing chart below for the correct fit.

• Dog Collars -> size chart
• Dog Harnesses -> size chart
• Dog Lifejackets -> size chart

🐶 In between sizes? We recommend sizing up for a more comfortable fit since our harnesses are adjustable.

For puppies still filling out, we recommend:

• Sizing Up – If your pup’s girth measurement is near the upper limit of a size range, it’s best to go one size biggerto allow room to grow.
• Adjustable Straps – Our harnesses and jackets have adjustable straps, so you can customize the fit as your puppy grows.

This approach ensures your pup can move freely and comfortably while getting the support they need.

We're sorry you've been unable to reach us or are experiencing a delayed response.

We'd love another chance to answer your question! Please make sure use any of the options in Contact Us page to send your question to our Customer Experience Team.

We respond to all inquiries as quickly as possible in the order that they are received.